Terms & Conditions.

01Acceptance of these terms

These Terms and Conditions ("Terms") govern your use of the website levraitraditionnel.com (the "Site") and any reservation or service you request from us. By browsing the Site or making a reservation through it, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Site.

02Who we are

The Site and the restaurant are operated by Le Vrai Traditionnel, a family-run establishment located at Rue Bab Doukkala, Marrakech 40030, Morocco. Phone: +212 7 77 11 24 70. Email: contact@levraitraditionnel.com.

References to "we", "us", and "our" refer to Le Vrai Traditionnel. References to "you" and "your" refer to any visitor of the Site or guest of the restaurant.

03Use of the website

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Site for your own personal, non-commercial use. This licence does not include the right to:

• Copy, reproduce, republish, or redistribute any part of the Site for commercial purposes;
• Modify, adapt, or create derivative works from the Site or its content;
• Use any automated means (scraping, crawling, data mining) to extract content, except for legitimate search-engine indexing respecting our robots directives;
• Attempt to gain unauthorised access to the Site, its hosting infrastructure, or any related system;
• Interfere with the operation of the Site or impose an unreasonable load on it.

04Intellectual property

All content on the Site, including text, photography, video, logos, the mandala mark, the zellige pattern, typography, design elements, and the compilation of the whole, is the property of Le Vrai Traditionnel or its licensors, and is protected by Moroccan and international copyright, trademark, and other intellectual-property laws.

The names "Le Vrai Traditionnel", "Moulay Driss", our mandala mark, and the phrase "Three Generations. One Flame." are used as unregistered or registered marks of the restaurant. No licence is granted to use any of these without our prior written permission.

Our recipes are part of our family heritage. While the dishes we serve are rooted in public Moroccan culinary tradition, the specific preparations, photography, and written descriptions on this Site are our original work and may not be reproduced without attribution and consent.

05User conduct

When you use the Site, contact us, or visit the restaurant, you agree not to:

• Act in a way that is unlawful, fraudulent, threatening, abusive, harassing, defamatory, or obscene;
• Impersonate another person or misrepresent your affiliation with any person or entity;
• Submit false or deceptive information when making a reservation;
• Upload, transmit, or otherwise introduce any virus, malware, or harmful code via the Site or the reservation widget;
• Disrupt the enjoyment of other guests of the restaurant or the safety of our staff.

06Reservations

Reservations are facilitated by our booking partner Eat-Now through a widget embedded on the Booking page, or directly by phone, email, or WhatsApp. A reservation request is a proposal from you to us; the reservation is only confirmed when we (or Eat-Now on our behalf) send you a written confirmation.

We reserve the right to refuse or cancel any reservation at our discretion, including where:

• The requested date, time, or party size cannot be accommodated;
• The information provided is incomplete, inaccurate, or appears fraudulent;
• The guest has a history of no-shows, late cancellations, or disruptive behaviour at our restaurant;
• We are required to close for private events, public holidays, or operational reasons.

Menu items, prices, and availability shown on the Site are indicative and subject to change without notice. The menu served on the day of your visit is the authoritative one.

07House rules at the restaurant

To keep the experience welcoming for everyone:

• We hold your table for up to 15 minutes past your reservation time. Beyond that, we may reassign it to waiting guests.
• Please inform us in advance of any allergies, dietary restrictions, or medical conditions relevant to the meal. While we make every reasonable effort to accommodate, our kitchen handles a wide range of ingredients and we cannot guarantee the complete absence of any allergen.
• Children are warmly welcome; parents and guardians remain responsible for their behaviour and safety.
• Pets are not permitted in the dining areas, with the exception of service and assistance animals.
• Photography and video of your own table and plates is welcome; filming of other guests or staff without their consent is not.
• Smoking, including e-cigarettes, is not permitted inside the restaurant.
• Large groups (8 guests or more) may be subject to a fixed menu or a deposit; we will confirm terms at the time of booking.

08Cancellations & no-shows

We understand that plans change. We ask that you cancel or modify your reservation as early as possible so another guest may take your seat.

• Standard reservations: no cancellation fee, but please let us know at least 4 hours in advance.
• Large groups & private events: terms (including any deposit and cancellation window) are agreed in writing at the time of booking.
• No-shows: repeated no-shows may result in us declining future reservations.

09Third-party content & links

The Site contains embedded content and outbound links to third-party services, including Google Maps, Instagram, WhatsApp, TripAdvisor, Restaurant Guru, and the Eat-Now reservation widget. We do not control those services, do not endorse their content beyond the specific context in which we link to them, and are not responsible for their availability, accuracy, practices, or terms. Your use of a third-party service is governed solely by that service's own terms and privacy policy.

10Disclaimer

The Site and its content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including (to the fullest extent permitted by applicable law) warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

We do not warrant that the Site will be free of errors, that defects will be corrected, or that the Site or the servers hosting it are free of viruses or other harmful components.

11Limitation of liability

To the fullest extent permitted by applicable Moroccan law, Le Vrai Traditionnel, its owners, staff, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Site, a reservation made through it, or a visit to the restaurant, whether in contract, tort, or otherwise.

Nothing in these Terms limits or excludes our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under Moroccan law.

12Indemnification

You agree to indemnify and hold harmless Le Vrai Traditionnel, its owners, and its staff from any claim, damage, liability, cost, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.

13Privacy

Your use of the Site is also governed by our Privacy Policy, which forms part of these Terms. Please read it carefully to understand how we handle personal data.

14Changes to these terms

We may revise these Terms from time to time. The most current version will always be posted on this page, with the "Last updated" date at the top reflecting the latest revision. Your continued use of the Site after a change takes effect constitutes your acceptance of the revised Terms. If a change materially affects your rights, we will highlight it prominently on the Site.

15Governing law & jurisdiction

These Terms, and any dispute arising out of or in connection with them (including non-contractual disputes), are governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to its conflict-of-law principles.

Subject to mandatory consumer-protection rules that may grant you the right to bring proceedings in your country of residence, the competent courts of Marrakech, Morocco shall have exclusive jurisdiction over any dispute arising under these Terms.

16Severability & language

If any provision of these Terms is found by a competent court to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

These Terms are provided in English for the convenience of our international guests. In the event of any inconsistency between the English text and a translation, the English text prevails.

17Contact

For any question about these Terms:

• By email: contact@levraitraditionnel.com
• By post: Le Vrai Traditionnel, Rue Bab Doukkala, Marrakech 40030, Morocco
• By phone: +212 7 77 11 24 70

This document sets the terms of your use of our Site and our hospitality. It does not constitute legal advice. For guidance on your specific situation, please consult a qualified lawyer.